Frequently Asked Questions

Orders and Production

Are B-Side Threads products made to order?

Yes. Each item is produced after your order is placed.

Because our products are made to order, they require production time before shipping and cannot always be changed or cancelled once production begins.

How long does production take?

Most orders are produced within 2–7 business days.

Production times may be longer during holidays, periods of high demand, product shortages, or unexpected fulfillment delays.

Can I change or cancel my order?

We may be able to change or cancel your order before production begins, but changes are not guaranteed. Once an order has entered production, it generally cannot be changed or cancelled.

Please review your tee style, color, size, quantity, and shipping address carefully before completing checkout.

I entered the wrong shipping address. What should I do?

Email us immediately with your order number and the correct address.

We will try to update it, but address changes may not be possible after production or shipping has begun.

Shipping and Delivery

Where do you ship?

B-Side Threads currently ships worldwide to destinations available during checkout.

Available shipping options may vary depending on the destination, product, and print provider. If your country or address is accepted at checkout, we can ship your order there.

International customers may be responsible for customs duties, import taxes, or other charges imposed by their country.

How much is shipping?

Standard shipping is $4.99 per order.

The final shipping charge will be shown during checkout before payment is completed.

How long will my order take to arrive?

Most orders take approximately:

Production: 2–3 business days
Shipping: 3–4 business days

Most customers should therefore receive their order approximately 5–7 business days after placing it.

These are estimated timeframes rather than guaranteed delivery dates. International orders, customs processing, holidays, severe weather, carrier delays, or unusually high demand may occasionally extend delivery time.

Will I receive tracking information?

Yes. Once your order ships, we will send a shipping-confirmation email containing tracking information when available.

Tracking may take up to 48 hours to begin showing movement after the carrier receives the package.

Why did only part of my order arrive?

Orders containing multiple items may be produced or shipped from different facilities.

Items may therefore arrive:

In separate packages
With different tracking numbers
On different days

A partial delivery does not necessarily mean the remaining items are missing.

My tracking says delivered, but I cannot find the package. What should I do?

First:

Check your mailbox, porch, building entrance, and other safe delivery areas.
Ask household members, neighbors, reception staff, or building management.
Confirm that the address on your order is correct.
Contact the local carrier using your tracking number.
Allow one additional business day, as some packages are marked delivered shortly before final delivery.

If the package still cannot be found, email support@thebsidethreads.com with your order number.

Tee Styles and Sizing

What is the difference between Comfort Colors and the Classic Tee?

Comfort Colors is a heavier, garment-dyed tee with a relaxed fit and a soft, worn-in feel. It is a good choice for customers who prefer a premium vintage-style shirt.

The Classic Tee is lighter and smoother, with a versatile everyday unisex fit.

Available colors, sizes, and pricing may differ between the two tee styles.

Are the shirts unisex?

Yes. Both tee styles use unisex sizing.

The Classic Tee generally fits close to a standard men’s T-shirt. Comfort Colors has a slightly more relaxed, substantial feel.

Please check the size chart on the product page rather than relying only on your usual size.

How do I choose the correct size?

Compare the product measurements in our Size Guide with a shirt you already own and like.

Lay your shirt flat and measure:

Across the chest from armpit to armpit
From the highest shoulder point to the bottom hem

For a regular fit, choose the closest measurement. For a looser or oversized fit, consider sizing up.

Will every shirt fit exactly the same?

Minor measurement differences can occur because of normal garment-manufacturing tolerances.

Comfort Colors and Classic Tee styles also have different fabric weights, finishes, and fits, so the same labeled size may feel slightly different between them.

Do garment colors look exactly like they do on screen?

We make reasonable efforts to display colors accurately, but slight differences may occur because of:

Screen brightness and device settings
Lighting used in photographs
Fabric composition
Garment-dye processes
Normal manufacturing variation

Garment-dyed Comfort Colors shirts may have subtle shade differences that are part of their intended vintage appearance.

Returns, Replacements, and Refunds

Do you accept returns or exchanges?

Because our products are made to order, we do not normally accept returns or exchanges for:

Change of mind
Incorrect size selected by the customer
Incorrect color or tee style selected by the customer
Accidental orders
Personal fit preference when the correct ordered size was supplied

Please review the size guide and product options carefully before ordering.

What if my item arrives damaged, defective, misprinted, or incorrect?

Include:

Your order number
A description of the problem
Clear photographs showing the issue
A photograph of the garment label when relevant

After reviewing the claim, we may arrange a replacement, refund, or another appropriate solution.

Please do not return the item unless we provide return instructions.

Do I need to return a damaged or incorrect item?

Not always.

In many approved quality-issue cases, photographs are enough to process the claim. Do not mail an item to the address shown on the package or our business address unless we specifically instruct you to do so.

How long do refunds take?

Approved refunds are issued to the original payment method, generally within 10 business days.

Your bank or card provider may require additional time to post the refund to your account.

Product Care

How should I wash my graphic tee?

To help protect the fabric and printed design:

Turn the shirt inside out before washing
Machine wash cold with similar colors
Use a gentle cycle and mild detergent
Do not use bleach
Tumble dry on low or hang dry
Do not iron directly over the printed design
Do not dry clean

Following these instructions can help preserve the print, color, and shape of the garment.

Contact and Support

How can I contact B-Side Threads?

Email us at:

support@thebsidethreads.com

For order-related questions, include your order number so we can assist you more quickly.

Customer support is provided by email. We do not currently offer telephone support.