Refund policy
Return and Refund Policy
Because every B-Side Threads item is made specifically for you after your order is placed, we do not normally accept returns or exchanges for change of mind, incorrect size selection, color preference, or accidental orders, except where required by applicable law.
Please review the product description, color options, and size chart carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the item and the problem
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A photograph of the size label, when relevant
Once we review and approve the claim, we will arrange a replacement or refund at no additional cost.
Please do not return an item unless we specifically ask you to do so. In many approved product-quality cases, returning the affected item will not be necessary.
Incorrect Size, Color, or Change of Mind
We do not normally accept returns or exchanges when:
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The wrong size was ordered
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The wrong color or tee style was selected
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The customer changes their mind
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The customer no longer wants the item
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The item does not fit as expected when the size received matches the size ordered
Each item is made to order and cannot be restocked like a traditional retail product.
Please use the size chart provided on the product page before ordering. Product measurements can vary slightly due to the manufacturing process.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We may be able to update or cancel an order if production has not started. However, because orders can enter production quickly, changes and cancellations are not guaranteed.
Once an order has entered production, it cannot normally be changed or cancelled.
Approved Returns
Returns are accepted only when authorized by B-Side Threads in advance.
If we approve a physical return, we will provide the correct return address and instructions by email. Do not send an item to the address shown on the shipping package without first contacting us.
Items returned without prior authorization may not be accepted or refunded.
When a return is required, the item must be:
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Unworn
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Unwashed
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Unused
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Free from odors, stains, pet hair, or damage
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In the same condition in which it was received
For confirmed damaged, defective, or incorrect items, B-Side Threads will cover any required return shipping. For a discretionary return approved as an exception, the customer may be responsible for return shipping.
Exchanges
Because our products are made to order, we do not offer direct exchanges for incorrect sizing, color selection, or change of mind.
If you receive a damaged, defective, misprinted, or incorrect item, contact us within 30 days so we can evaluate the issue and, when approved, arrange a replacement or refund.
Sale Items and Gift Cards
Sale or discounted items remain eligible for assistance if they arrive damaged, defective, misprinted, or incorrect.
Gift cards are non-refundable, except where required by applicable law.
Refunds
We will notify you after your claim or authorized return has been reviewed.
If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
Original shipping charges are not normally refundable unless:
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The item was damaged, defective, misprinted, or incorrect
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The full order is cancelled before production
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A refund is required under applicable law
If more than 15 business days have passed since we confirmed that your refund was issued, contact us at:
Your Legal Rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection laws.
Contact Us
For questions concerning returns, replacements, or refunds, contact:
B-Side Threads
support@thebsidethreads.com