Shipping policy
Shipping Policy
Last updated: June 17, 2026
Thank you for shopping with B-Side Threads.
Our products are made to order through Printify and participating print providers. Because each item is produced after an order is placed, your order requires production time before it can be shipped.
This Shipping Policy explains where we ship, estimated production and delivery times, shipping charges, tracking, address changes, delayed or missing packages, and returned orders.
Where We Ship
At launch, B-Side Threads ships only to valid delivery addresses within the United States.
We do not currently offer international shipping.
Available shipping destinations are determined by the options shown during checkout. If your location is not available at checkout, we are unable to ship there at that time.
Shipping Charges
Standard shipping within the United States is currently:
$4.99 per order
The final shipping charge will be displayed during checkout before payment is completed.
Shipping promotions or free-shipping offers may occasionally apply. Any eligibility requirements will be displayed on the website or during checkout.
If there is a difference between this policy and the shipping charge displayed at checkout, the checkout rate will apply.
Production Time
All B-Side Threads products are made to order.
Most orders are produced within:
2–7 business days
Production time begins after:
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Payment has been successfully processed
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The order has been accepted
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The order has been submitted to the print provider
Business days do not include weekends or US public holidays.
Production may occasionally take longer because of:
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High seasonal order volume
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Product or garment availability
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Print-provider capacity
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Quality-control checks
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Large or multi-item orders
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Events outside our reasonable control
Production time is separate from shipping transit time.
Estimated Shipping Time
After production is completed and the package is handed to the carrier, standard US delivery generally takes:
2–5 business days
Combining production and shipping, most customers should expect their order approximately:
4–12 business days after placing the order
These timeframes are estimates only and are not guaranteed delivery dates.
Delivery may take longer because of:
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Carrier delays
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Severe weather
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Holiday demand
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Transportation interruptions
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Incorrect or incomplete addresses
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Regional service disruptions
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Other circumstances outside our reasonable control
Please order early when purchasing for a birthday, holiday, concert, trip, or other date-specific occasion.
Express or Expedited Shipping
Express or expedited delivery is available only when it is specifically displayed as an option during checkout.
Selecting a faster shipping method does not necessarily remove the production period unless the checkout option expressly states that production is included.
We cannot guarantee that an order can be upgraded after it has entered production.
Order Confirmation
After placing an order, you should receive an order-confirmation email at the email address provided during checkout.
Please review the confirmation carefully and verify:
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The product and design
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Tee style
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Color
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Size
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Quantity
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Shipping address
Contact us immediately if any information is incorrect.
Not receiving an email does not necessarily mean the order was not placed. Please check your spam or junk folder before contacting us.
Address Changes
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact us immediately at:
Please include your order number and the correct address.
We will try to update the address, but changes are not guaranteed after an order has entered production or been transferred to the carrier.
Once an order has shipped, we may be unable to redirect it.
B-Side Threads is not responsible for avoidable delivery problems caused by an address that the customer entered incorrectly or incompletely. However, we will assist where reasonably possible.
Tracking Information
When tracking is available, you will receive a shipping-confirmation email containing a tracking link after your order ships.
Tracking information may take up to 48 hours to begin showing movement after the carrier receives the package.
Some tracking updates may appear irregularly while a package moves between carrier facilities.
Please ensure that the email address entered during checkout is correct.
Multiple Packages and Split Shipments
An order containing multiple items may be produced or shipped from more than one print facility.
As a result:
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Items may arrive in separate packages
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Packages may have different tracking numbers
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Items may arrive on different days
A partial delivery does not necessarily mean that items are missing.
If we divide an order into multiple shipments after checkout, you will not be charged an additional shipping fee solely because the order was split.
Delayed Orders
An estimated delivery date is not a guaranteed arrival date.
If tracking shows that your package is still moving through the carrier network, please allow additional time for delivery.
Contact us if:
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Tracking has not updated for an unusually long period
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The package is significantly beyond its estimated delivery window
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The carrier reports that the package may be lost
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You believe there is another delivery problem
Email:
Include your order number so we can investigate with the print provider or carrier.
Packages Marked Delivered but Not Received
If tracking shows “delivered” but you cannot locate the package:
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Check around your home, mailbox, porch, building entrance, or other safe delivery locations.
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Ask household members, neighbors, reception staff, or building management whether they accepted it.
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Confirm that the shipping address on your order is correct.
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Contact the local carrier or post office using the tracking number.
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Allow one additional business day, as some carriers mark packages delivered shortly before final delivery.
If the package still cannot be located, contact us promptly at:
We will review the tracking information and investigate with the fulfillment provider or carrier.
A replacement or refund is not automatically guaranteed when tracking confirms delivery to the address provided. Each case will be reviewed based on the available evidence and applicable consumer-protection law.
Lost Packages
If a carrier confirms that a package was lost in transit, contact us as soon as possible.
After reviewing the order and tracking information, we may arrange an appropriate remedy, which may include:
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A replacement
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A refund
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Another reasonable solution
We may ask you to confirm your shipping address or cooperate with a carrier investigation before a remedy is approved.
Returned-to-Sender Packages
A package may be returned to the print provider because of:
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An incorrect or incomplete address
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An undeliverable location
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Refusal of delivery
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Failure to collect the package
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Carrier access problems
If your package is returned, contact us at:
Please do not send any item back to the sender address printed on the parcel unless we specifically instruct you to do so.
If the return resulted from an address error supplied by the customer, additional production or shipping charges may apply before the order can be resent.
If the return resulted from our error, the print provider’s error, or another issue for which the customer is not responsible, we will work with you to provide an appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, materially misprinted, or different from what you ordered, contact us within 30 days of delivery at:
Please include:
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Your order number
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A description of the problem
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Clear photographs showing the issue
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A photograph of the garment label when relevant
Approved claims may qualify for a replacement or refund under our Return and Refund Policy.
Please do not return an item unless we provide return instructions.
Stolen Packages
B-Side Threads cannot guarantee the security of a package after it has been correctly delivered to the shipping address provided.
If you believe a delivered package was stolen:
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Check with household members and neighbors
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Contact the delivery carrier
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Contact building management, where applicable
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File a local police report if appropriate
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Contact us with your order number and available information
We will review the circumstances and assist where reasonably possible. Replacement or reimbursement for a package confirmed as correctly delivered is not automatic, except where required by applicable law.
Delivery to Secure Locations
Customers are responsible for choosing a delivery address where packages can be received safely.
Where possible, consider using:
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A staffed workplace
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A secure mailroom
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A trusted residential address
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A location where someone is available to receive the package
We cannot add delivery instructions after an order has shipped unless the carrier independently provides that option.
Taxes and Customs
We currently ship only within the United States, so ordinary international customs charges generally do not apply.
Applicable sales tax may be calculated and collected during checkout based on the order and delivery location.
Events Outside Our Control
We are not responsible for delays caused solely by events outside our reasonable control, including severe weather, natural disasters, government restrictions, transportation failures, carrier disruptions, labor interruptions, or similar events.
However, we will provide reasonable assistance and will not exclude any customer rights or remedies that cannot legally be excluded.
Contact Us
For questions about shipping, delivery, tracking, or a missing package, contact:
B-Side Threads
Email: support@thebsidethreads.com
Operated by: Saddam Bajwa, an Australian sole trader trading as B-Side Threads
Postal address: Leonard Street, Bankstown, NSW 2200, Australia